Advanced Replacements

ADVANCED REPLACEMENT

If the part from MemoryTen fails while in use or is DOA (dead on arrival), we can provide an advanced replacement.

To request an advanced replacement please email to Customers@memoryx.com

If the problem with the module has occurred within 14 days of receiving the part, and your warranty has not been voided by any means.

1. We can advance replace only the same part as you originally ordered. If we mistakenly ship the incorrect part, we can advance replace the correct part. If you ordered the incorrect part, we will create a new order for you, and you may return the incorrect part for credit according to our credit policy.

2. We will ship the part by the same shipping method. We will not charge you if we send by the same shipping method.

3. We will charge your credit card for the part only.

4. We will provide a UPS ground return label for all US 48 States orders. We will provide a fedex label for Alaska and Hawaii orders. Overseas orders must be sent back to us by insured airmail.

5. We will credit your card on receipt of our part. Removed warranty labels and physical damage caused by improper handling will void your warranty.

If the problem with the module has occurred after 14 days of receiving the part, and your warranty has not been voided by any means.

1. We can advance replace only the same part as you originally ordered. If we mistakenly ship the incorrect part, we can advance replace the correct part. If you ordered the incorrect part, we will create a new order for you, and you may return the incorrect part for credit according to our credit policy.

2. We will ship however you request and we will charge your credit card for the part and shipping.

3. We will provide a UPS ground return label for all US 48 States orders. We will provide a fedex label for Alaska and Hawaii orders. Overseas orders must be sent back to us by insured airmail.

4. We will credit your card on receipt of our part. Removed warranty labels and physical damage caused by improper handling will void your warranty.

If you are a reseller, we will advance replace parts only within 7 days of delivery.

1. If your parts are incorrectly shipped or DOA within 7 days, we will advance replace the items.

2. Our technicians will determine if the parts are DOA before replacing.

3. If you have established 30 day terms with MemoryTen, you may send a purchase order for the new parts. We will credit the invoice if you return the parts within 30 days.

4. You must have an RMA number at the time you place the replacement order or we WILL NOT authorize a return for credit.

5. If you do not return the parts within 30 days, you must pay for the parts. No return for credit against an advanced replacement will be accepted after 30 days of the invoice.

6. If you have not established 30 day terms with MemoryTen, you may use a credit card to pay for the advanced replacement.

If you are a reseller, we will not advance replace parts after 7 days of delivery.

1. Please send us a new purchase order for the parts you require.

2. Please apply for credit on the parts you wish to return. We will decide to provide you with an RMA number only if the conditions meet our return for credit policy.